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Medvet BV
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Medical Support Engineer

  • 23 June 2023
  • full-time
  • Antwerpen

Sought specialization/function

Medical Support Engineer

Job description

A.M.L. in Antwerp is looking for an enthusiastic Medical Support Engineer for its IT department.
Sonic Healthcare Benelux is a clinical laboratory that belongs to one of the largest laboratory groups in Belgium, with laboratories in Ardooie, Antwerp and Genk.
In Antwerp, we process about 6,000 samples of human and veterinary origin every day. Together with some 350 colleagues, we work to deliver reliable and high-quality results for humans and animals. "We take it personally" is therefore our lab group's slogan.
Do you have a passion for science and people? Apply and become part of our dynamic and diverse team.

Job description
You provide support to doctors and internal users. Thanks to your communication skills and technical insight, you can help users solve problems with hardware and software. You are also jointly responsible for maintaining our knowledge database. You are part of our interdisciplinary docsupport team (doctors, hospitals, vets, etc.).
Your tasks include:
  • You act as the first point of contact for technical support to our doctors.
  • Thanks to your enthusiastic and customer-friendly approach, you build relationships based on trust with our doctors and colleagues.
  • With an interdisciplinary approach, you follow up tasks from start to finish by working together with the infrastructure and applications team.
  • Install and configure hardware/software with doctors and internal users, including medical applications, EMD, Lab Online.
  • Provide training to internal and external users on use of our applications.
  • Formulating improvement proposals based on user feedback.
  • Creating and maintaining documentation of our ICT infrastructure.
  • Diagnose hardware or software problems remotely, carry out remote or on-site intervention and determine the resources needed to solve the problem and redirect the call if necessary (on-site maintenance, specialised technician,...).
  • Monitor and maintain infrastructure/software to ensure availability.
  • Inventory of hardware and software in the ITSM tool.
  • You have at least a Bachelor degree in a software-oriented direction or equivalent through experience (industrial engineer ICT, computer science, ...).
  • You are communicative and can guide a user in solving problems on-site or remotely.
  • You are fluent in various types of hardware and software:
    • Endpoint, network, e-mail, security;
    • Windows, configuration & deployment (DNS, DHCP, DFS, etc.);
    • lab software including EMD;
  • You can work according to a quality management system or are willing to learn it.
  • You are prepared to follow additional training courses or to expand your knowledge through self-study.
  • You are fluent in Dutch and have a good command of English and French.
  • You participate in ICT on-call duty (rotation on Saturday morning).
We offer you a challenging job as member of a dynamic & diverse team in one of the largest medical laboratories in Belgium. Collegiality is key for us. We provide extensive training and encourage personal growth.
  • A full-time or part-time clerical job with flexible working hours.
  • An attractive salary package with numerous fringe benefits.
Place of employment
A.M.L., Emiel Vloorsstraat 9, 2020 Antwerp

We would like to receive your CV with motivation by e-mail, addressed to:


Emiel Vloorsstraat 9
2020 Antwerpen


Ms.  Cindy Van Hoof
Ms. Cindy Van Hoof
Human resources manager

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